FAQ

Common questions and answers

ORDER

How can I make an online purchase?

It’s very easy, start with registering and select your items.

1 Register as a new user at www.idsskincare.com.
2 Login your new account and begin shopping.
3 Simply select the item you wish to purchase and Add to Cart.
 

Shopping Cart.

4 Preview your selected products in the Shopping Cart button at the top right of the page. You can make an edit in your Shopping Cart
5 If you have a Promo Code, please enter the code and apply.
6 When you are ready to place the order, hit the Checkout button.
 

Billing and delivery information.

7 Fill your billing and delivery information
8 Please read and check the “agree to the Terms and Conditions” box.
9 Select Continue button to proceed to Payment page
 

Payment gateway

10 Please review your order and the total amount before completing the payment.
11 Please read and check the “agree to the Terms and Conditions” box.
12 You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you received a confirmation email.

If you haven’t received the confirmation email, please contact us.


 

How long does it take to confirm my order?

Orders are confirmed once payment has been completed. Please check your email for order confirmation.


 

Can I amend my order after it has been confirmed and paid for?

We take pride in ensuring that your purchase is delivered to you on time — we process orders once the payment process is complete. Therefore, we are unable to amend your order once it is confirmed and payment complete.


 

Is there a physical retail store where I can purchase IDS Skincare products from?

The entire range of IDS Skincare products can be purchased directly via our affiliated reseller, IDS Clinic. Here is the address:

IDS Clinic Pte Ltd
8 Sinaran Drive, #05-07 to #05-10,
Novena Specialist Center, Singapore 307470

Get Directions

If you experience technical issues, please get in touch with us via the Contact button at the bottom of the page. Our Customer Service Officer will contact you within 3 business days to assist you.


 

Why can’t I add certain products into my cart?

There are two main reasons:

1. The product is Out of Stock – Please refer to next question below

2. The product is not available for delivery within Singapore. These products are only available for direct purchase via our affiliated reseller, IDS Clinic. Here is the address:

IDS Clinic Pte Ltd
8 Sinaran Drive, #05-07 to #05-10,
Novena Specialist Center, Singapore 307470

Get Directions

If you experience technical issues, please get in touch with us via the Contact button at the bottom of the page. Our Customer Service Officer will contact you within 3 business days to assist you.


 

What do I do when the product(s) in my Shopping Cart are Out of Stock

  • We know how frustrating it is when your favourite products are out of stock. In the event that your selected products in your cart are unavailable, please select the X button to remove that product before you proceed to make your payment for other selected products. You may also choose to continue browsing the site.
  • You may like to add the Out of Stock product(s) to your wishlist, so you can track its availability when you visit us next.



  •  

    PAYMENT

     

    What are the payment methods available?

  • We accept Credit Card payment via Stripe.
  • We also accept Funds Transfer via online banking or at the ATM.
  • Please note that Funds Transfer is only available for banks and interbank transfers within Singapore.
  • We regret to inform that we do not accept Telegraphic Transfers from banks outside of Singapore


  •  

    DELIVERY

     

    How are your products delivered?

    All products purchased online will be couriered to your provided delivery address. We want to ensure that the products reach you in the best condition.


     

    Do you offer self-collection option?

    Yes we do! We welcome Self-collection at our head office, The JYSK Group.
    After the payment process is complete, we will be sending you an email notification when your purchase is ready for collection.

    The JYSK Group Pte Ltd
    221 Henderson Road, #07-10,
    Henderson Building, Singapore 159557

    Get Directions

     

    OTHERS

     

    Can I test the products before buying them online?

    As we are an online store, we do not have this option. However, we have a dedicated team who is ready to answer any questions you might have regarding our products. Feel free to get in touch with us by filling in the contact form via the Contact Us button at the top right of the page. Our customer service officer will contact you within 3 business days.


     

    What products would you recommend for _____?

    We advise you to head down to our affiliated reseller, IDS Clinic, for a consultation. The doctors there will be able to assess your skin condition and recommend the best combination of IDS products to address your skin concern. IDS Clinic does not charge consultation fee at the moment.

     

    Still have questions?

    CONTACT US