Terms & Conditions



1. About these terms and conditions

I. These terms and conditions apply to the purchase of IDS products over this website. In using this website for this purpose, you agree to be bound by these terms and conditions. If you do not understand or accept these terms and conditions, you must refrain from making any purchase using the website.

II. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this website, including the Legal Disclaimer, Privacy Policy, and Copyright Notice.

2. Understanding these terms & conditions

I. In these terms and conditions, IDS means IDS Skincare International Pte Ltd and the expressions “we”, “us” and “our” are a reference to IDS Skincare International Pte Ltd, the website owner.

II. You acknowledge that (1) you have read these terms and conditions and accept that they constitute the terms of a legal and binding contract with IDS upon your use of this website; (2) You must be of legal age 18 years and above with capacity to, and are willingly entering into this contract.

III. You are strongly advised to consult a IDS affiliated physician before making a purchase and should refrain from using IDS products if you have any known allergies, ailment or impairment that may be aggravated by the use of the products.

IV. IDS assumes no responsibility for any allergies, loss or damages of whatever nature resulting from your use of IDS products.

3. Ordering procedure

I. IDS Products or other goods described in this website will only be sold at the prices specified on this website.

II. Your order must contain your name, postal address, phone number, e-mail address and any other ordering information specified on this website. We regret that we are unable to deliver to a PO Box.

III. Confirmation of your purchase will be sent to your e-mail address once your payment has been cleared. If you do not receive a confirmation e-mail within four(4) business days please contact sales@idsskincare.com.com

IV. Order once submitted may not be changed or cancelled, even if our confirmation e-mail is still pending.

4. Payment and price

I. Payment must be effected by credit card using the payment facility on this website or via funds transfer between Singapore banks.

II. All prices are quoted in Singapore Dollars, and are exclusive of any prevailing tax and delivery charges. Only credit card and funds transfers are accepted at IDS Online Purchase Site. IDS does not accept deposits for the purpose of securing a deal nor does it allow purchases to be paid by installment.

III. Your payment will be processed in Singapore Dollars. Other currency displayed on this website is for indicative purposes only. We are not responsible for any loss due to changes in exchange rate or any other charges which your bank may levy to process your payment.

IV. You acknowledge that duties and taxes may be levied by the relevant authorities in your county, and are payable by you. These duties and taxes are beyond the control of IDS . Kindly contact the relevant authorities in your country for any enquiries regarding such duties and taxes.

5. Cancellation due to error OR unavailability

I. You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price, with incorrect information, or are unavailable due to a typographical error or like oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged. We reserve this right up until the time of delivery of products.

II. If a cancellation of this nature occurs after your credit card has been charged for the purchase, we will immediately issue a credit to your credit card account for the amount in question.

6. Normal Order Cancellations

I. We will accept a cancellation for full refund if the item ordered is not shipped within the stipulated time which will be informed to you in our confirmation email, in which case we will credit the full amount paid back to the credit card used for payment.

7. Delivery

I. Delivery of IDS Products will be made in the manner described on this website

II. We ship parcel post items by iFleet or a similar type shipper. In-stock items are typically shipped within 5 business days upon order confirmation.

III. Risk of loss of, or damage to, the goods, as well as any additional costs due to events occurring after the time of dispatch transfers from us to the customer when the goods are dispatched by us for shipping.

8. Returns & Refunds

I. Products ordered from the online store may be returned for refund within seven (7) days from the date you receive the products. Please contact us at logistics@idsskincare.com for more information and confirmation before sending the products back. Refunds are only processed after we receive the relevant IDS Product in its original (unopened & undamaged) packaging. Please note: You will be responsible for the return delivery charges and a restocking fee of 25% of the purchase price of the products returned. We reserve the right to reject any returns not in the above stated condition.

II. Any refunds for IDS Products purchased via the online store (less the re-stocking fee) will be issued as a credit to your credit card account for the amount in question within 2 to 4 weeks of the refund being approved.

9. Security

I. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant the complete security of any information which you transmit to us. Accordingly, any information which you transmit to us, including your credit card details, is transmitted at your own risk.

II. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

10. Privacy

I. We undertake to comply with the terms of our Privacy Policy in relation to the collection and use of your personal information.

II. IDS may disclose your personal information to third parties to complete a transaction on your behalf or provide you with a service that you have requested. For example, payments on the Website are processed by a third party contractor.

III. IDS will send you snail-mail, email, SMS and other forms of communications about important information concerning your products e.g. reminders, changes, updates, etc. unless you inform us that you do not wish to receive such communication.

11. Disclaimer and limitation of liability

I. To the extent permitted by law, we exclude all liability arising from or relating to your use of this website including the online purchase of IDS Products, as set out in our Legal Disclaimer.

II. Details contained on this website relating to goods and services have been prepared in accordance with the laws of Singapore and may not satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction in which you reside (if that jurisdiction is outside Singapore) and, if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this website.

III. You hereby agree to waive any and all claims or rights that you might otherwise have against IDS including the right to sue IDS or its agents for any matter disclaimed herein or for the unsuitability of our products for your use due to reasons mentioned herein. You must carefully read this waiver and release and fully understand it as a release of any and all future claims against IDS for injury or risk of injury resulting from your use of products prior to placing an order.

12. Changes to these terms and conditions

I. IDS reserves the right to make any changes at any time, with or without prior notice and at its absolute discretion, to these terms and conditions. You are subject to and must comply with any changes to these terms and conditions.

13. Termination of access

I. Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

14. Governing law

I. These terms and conditions are governed by the laws in force in Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore.

15. General

I. We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control.

II. If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

III. If any of these terms and conditions is held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

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